Department Coordinator IV ( Work Control Coordinator)

Job description

Location: Belknap Campus Time Type: Full time Worker Type: Regular Job Req ID: R108627 Minimum Requirements: Bachelor's degree in a related field or an equivalent combination of education and experience. Grade 4 (Hourly) Position Description: The University of Louisville is hiring a Department Coordinator IV. The Department Coordinator is responsible for facilitating timely and accurate handling of facility service requests for university-owned, Foundation-owned, and Master-Leased housing properties. This position serves as a liaison between internal maintenance teams and external maintenance partners to ensure facility maintenance issues are resolved efficiently, duplicate work is avoided, and service delivery meets institutional standards. The Department Coordinator also supports initiatives for operations related to process improvement, service recovery, and the room-turn process. Essential Duties and Responsibilities: Manages the life cycle of maintenance and service requests using StarRez and Monday.com, ensuring high-priority issues are escalated and resolved within defined service-level agreements Tracks vendor-contracted services (e.g., pest control, custodial services, etc...