Processing Specialist I

Job description

Position Overview: This position involves the review and processing of photo enforcement events, which is a clerical and data entry-based task. Candidates must be able to follow basic procedures and scripts to function in the role. The position requires strong attention to detail, a high level of quality, strong problem-solving skills, dependability, and a demonstrated ability to document and report issues as needed. This position reports within the Operations Group and will report to the Operations Supervisor. Qualifications: - Review, assess, and perform data entry tasks for photo enforcement program events using web-based tools. - Align processing determinations and escalated actions to written instructions that are client specific. - Adapt processing behaviors based on feedback or rules documentation changes. - Achieve production and quality goals as assigned by the Processing Department. - Utilize basic computer skills to access and interpret performance reporting. - Other office/clerical duties as assigned. - High School diploma or GED. - Strong communication skills, both verbal and written, and the ability to determine the proper medium of communication based on issues at ha...