Customer Experience Specialist Iberia

Job description

Take Your Next Step with Mölnlycke At Mölnlycke, we are dedicated to making a difference in healthcare by equipping medical professionals with solutions that improve patient outcomes. If you are looking for an opportunity to contribute to a dynamic and growing organization with a strong focus on digitalization, customer centricity, and sustainability, we invite you to join us as a : Customer Experience Specialist for our Customer Experience department based in Madrid ! As a Customer Specialist Experience, you will be responsible for the following tasks : Contribute to the Customer Experience Team to deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation: Handle the order to invoice activities to provide the best customer experience - Manage Mölnlycke customer experience for the assigned group of customers, territory or channel, ensuring follow-up of enquiries and post sales - Provide a proactive and personalised customer relationship for the company’s offerings and services. - Drive issue resolution through internal and external stakeholder coordination - Support customer feedback loop...