Customer Relations Specialist - Crisis Center

Job description

Customer Relations Specialist - Crisis Center Department: Front Office Support: Employment Type: Full Time: Location: Saint Peters - Mexico Court Reporting To: Madison Siesennop: Compensation: $17.89 / hour: Description: Be the first friendly face that helps calm a crisis and connect individuals to care. Schedule: Monday - Friday 9:30am-6:00pm. As a Customer Relations Specialist at our Behavioral Health Crisis Center , you’ll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check-in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need. This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis. Key Responsibilities: - Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression. - Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into elect...