Customer Service Lead

Job description

Where will your career take you next? Let’s find out together. About Travel Guard: This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. What you’ll be doing: In this role, you’ll support our American Express Global Assist Department; guiding a team that helps card members through unexpected travel emergencies. Think of yourself as the calm in the storm, solving problems creatively, supporting your team, and making sure every traveler feels cared for. We take pride in our ability to strategically solve unique problems and doing so efficiently to meet our customer’s needs. If you are looking for an opportunity to indirectly lead people, further develop your skillset, and creatively find solutions for complex problems – this i...