Helpline and Intake Officer - Milton Office

Job description

Women’s Legal Service Queensland (WLSQ) provides high quality legal and social support services to women, specialising in the areas of family law, domestic violence, child protection, financial abuse legal protection, and sexual assault through our counselling notes protect program. WLSQ is committed to the creation of a society in which every woman: The Helpline is a self-referral pathway for women who need legal assistance, referral options, and access to legal information. The Helpline and Intake role will primarily answer the Helpline and undertake a needs analysis of women to determine which legal information, referral, or service they should be directed, including the booking of internal legal appointments subject to capacity and eligibility. The work performed by WLSQ involves providing legal and social support services to women and their children impacted by Domestic and Family Violence and / or Sexual Violence. All staff employed by WLSQ (including this role) will be privy to or will take part in conversations with people who have experienced traumatic situations, and it is likely some of our clients may still be experiencing the effects of trauma. This role is part-time 2...