IT Service Desk Intern

Job description

Essential Job Functions: - Provide initial support for incoming requests to the Service Desk via e-mail, telephone, and service portal to ensure courteous, timely, and effective resolution of end user issues. Gather information about the end-user and the problem by asking clarifying questions, presenting options and/or solutions, and determining the level of complexity/severity. Monitor and respond quickly and effectively to requests received through the Service Desk portal and email. - Troubleshoot, answer questions, and resolve basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status, mobile devices, and applications. - Develop help sheets and FAQ lists for end users. - Troubleshoot and configure Windows 10 environments. - Create and update documentation for troubleshooting problems. - Assist in setup and troubleshooting of a variety of licensing methods and software to include – Autocad, Solid works and Adobe. - Report system outages to the appropriate escalation level. - Work closely with service desk technicians for problem resolution for onsite needs. - Other duties as assigned Qualifications: - Major in Information Te...