Assistant Director, Advanced Analytics: Workforce Planning

Job description

Description Join the Workforce Planning (WFP) organization within US Retail Markets (USRM) Claims & Service where you’ll provide strategic analysis and support to the Claims & Service organization, delivering recommendations that span long-term claims and call volume forecasts, staffing and hiring needs, and partner strategy, all the way to day-to-day management of our internal and external resources. As an Assistant Director, Advanced Analytics on the Work Effort Assessment team , you will play a critical part in optimizing our staffing models and workload management strategies using data-driven insights and process analytics. The ideal candidate has experience in not only developing a framework and strategy for managing a complex capability but also executes on cross-team implementation of identified recommendations. We are seeking someone with experience in Claims process data collection that can execute on cross organization initiatives. This role will operationalize complex, multi-stakeholder studies using intelligent tools that gather big data to identify operational improvements and efficiency gains. You will not directly manage a team of analysts, but you will lead through...