Manager, Customer Experience

Job description

Manager, Customer Experience Job Description: Workshop is looking for a Customer Experience Manager to lead our Support and Onboarding functions. In this role, you’ll be a key driver of how customers experience Workshop, from their first interaction with the Customer Success Team through every technical touchpoint. You’ll manage a team of Solutions Engineers and Onboarding Project Managers, sitting at the intersection of people leadership, operational excellence, and customer advocacy. This is a high-impact management role for someone who thrives on developing and empowering teams, continuously refining systems and processes, and ensuring every customer interaction reflects the quality and care Workshop is known for. This role reports directly to the Director of Customer Success and will lead a team of support and onboarding specialists. As the Manager, Customer Experience, you will: - Manage, coach, and develop a team of Solutions Engineers and Onboarding Project Managers - Set clear goals and accountability structures for direct reports, running regular 1:1s, performance conversations, and career development discussions - Ensure a seamless, high-quality customer experience across...