Intern - Information Technology

Job description

The IT Support Intern provides end-user support by answering calls, resolving issues and providing exceptional customer service so the Company can achieve its sales and profitability goals. - Performs preventative maintenance for PC hardware including antivirus updates, Windows updates, Microsoft Office updates and physical maintenance. - Ensures proper inventory tracking and disposal of equipment. - Ensures proper tracking of support issues and provides solution and ad-hoc training to users - Works with IT Tier-3 engineers & project management for the completion of defined project tasks and deliverables - Performs laptops, desktop, and hardware installs; works with management and corporate leadership on projects and priorities as directed. - Ensures that company policies, standards and procedures are met, followed and maintained in accordance with established company policy (e.g. OSHA and safety compliance, Federal/State/Local laws). - Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands. Performs other related duties as required. Education: High School Senior Computer Skills: Microsoft Operati...