Senior IT Support Technician

Job description

Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers. Key Responsibilities: - Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals. - Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance. - Coordinate with vendors for hardware issues and take ownership of complex incidents. - Manage incidents and problems, and support local IT projects and rollouts. - Maintain accurate asset records in the central CMDB. - Serve as primary IT support at your location, including occasional support for other sites across Europe. - Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability. - Represent and promote IT services within the organization. Who we look for: Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities empl...