Training Supervisor

Job description

ESSENTIAL FUNCTIONS: - Directly supervises, coaches, and evaluates a team of Trainers responsible for classroom and field training of Broadband technicians. - Responsible for the scheduling, assignment, quality of, and completion of each training session for both remote and in person classes. - Ensure Trainers maintain complete knowledge of client-provided training modules, facilitator guides, and exercises. - Acts as senior SME for field installation processes relative to Google Fiber installs. - Oversee professional delivery of ITC culture and client materials to ensure retention and engagement. - Ensure Trainers remain current on Fiber-to-the-Home systems, video, data, and Google Fiber products. - Oversees training environments including classroom setup, instructional technology, and cleanliness. - Leads continuous improvement of training materials, methods, and retention strategies. - Performs other related supervisory duties as assigned. - Ensures compliance with standards set by Area Management and prescribed timelines. - Responsible for leading and managing all aspects of client system onboarding and offboarding, including internal and external requirements. - Working in par...