Service Mapping Consultant

Job description

Project Name: The Data Center Colocation and Migration Project TASKS & DUTIES: - Develop, maintain, and optimize Service Mapping in ServiceNow, including creating and updating service maps and reusable patterns to reflect current infrastructure and application dependencies - Design and configure custom patterns, probes, and sensors to enhance infrastructure discovery accuracy and coverage. - Leverage ServiceNow Discovery to continuously and automatically identify IT components, relationships, and business services across hybrid environments. - Maintain CMDB alignment with the CSDM framework, ensuring all mapped services adhere to standard service taxonomy and lifecycle definitions. - Validate and improve CMDB data integrity, ensuring accuracy, completeness, and up-to-date relationships between technical and business services. - Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and enforce CMDB governance standards. - Integrate service mapping outputs into incident, change, and problem management workflows to improve root cause analysis and reduce mean time to resolution (MTTR). - Proactively troubleshoot, resolve, and...