Senior Technical Support Analyst, Back Office

Job description

Are you a back-office operations expert with deep experience in reconciliation, portfolio accounting, and investment management workflows? Do you thrive in fast-paced environments where you can resolve complex operational challenges and partner directly with customers to ensure seamless start-of-day processes? Are you energized by working across reconciliation, accounting, custodial integrations, and reporting workflows to deliver exceptional SaaS support while taking true ownership of outcomes? If so, we invite you to be a part of our innovative team. As a Senior Technical Support Analyst, Back-Office at Ridgeline, you will serve as a trusted partner to our investment management clients, supporting the full spectrum of back-office workflows—from start-of-day reconciliation and portfolio accounting to data integrations, corporate actions, and report building. You will play a critical role in ensuring operational continuity for our customers, proactively identifying and resolving issues across custodial feeds, accounting logic, and reporting outputs. In our progressive, cloud-native environment, you will leverage modern SaaS tooling and AI technologies—including ChatGPT—to enhance i...