Customer Success Lead - EMEA

Job description

About Luma AI Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change. Where You Come In: As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class Customer Success function. As Customer Success Lead – EMEA, you will help organisations successfully adopt and scale Luma’s multimodal AI platform and Luma Agents, ensuring customers realise measurable value from AI-powered creative workflows.You will sit at the centre of customers, product and engineering, helping translate real-world usage into product improvements while ensuring organisations achieve long-term success with the platform. What You'll Do: - This is an opportunity to help define how Customer Success operates at Luma as we scale across EMEA. You wil...