Dispatch Specialists (2nd Shift)

Job description

AAA Club Alliance is hiring Dispatch Specialists (2nd Shift) to join our dynamic Dispatch Operations Team! This role will work in a fast-paced operations environment contacting service providers to assist AAA Members who are in need of roadside assistance. This position will play a critical role in enhancing AAA Member relationships and providing each Member with exceptional customer service experience. This role also responds to complex and urgent inquiries from AAA Members and service providers about the benefits of the AAA Membership products, status of their roadside requests, resolve concerns in a timely manner and provides insight for operational improvement. This is a work from home position, candidates must live within our territory in order to be considered : (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia) 2nd Shift Schedules : (2 p.m. to 10 p.m., 3 p.m. to 11 p.m. or 4 p.m. to 12 midnight) All hours are Eastern Time Why APPLY for Dispatch Specialist at AAA? Fully remote/work from home. Computer equipment provided. Paid Time Off, plus 6 paid company holidays and 2...