Customer Service Operations Analyst

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Duties and Responsibilities: - Responds to inquiries and questions in a timely manner - Analyzes and formats data for reporting - Analyzes inquiry data to inform customer training topics and training programs. - Trains clients on the use of project systems - Tests functionality of newly released applications - Collects/enters/codes data into data collection program within set timeliness and accuracy performance standards. - Communicates effectively with clients to provide information and answer questions. - Works...