IT Support Engineer

Job description

At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers" - we are seeking exceptionally skilled IT engineers to help build a dynamic support team. ✨ You’ll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms. This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta’s identity framework. This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment. We are seeking a service-oriented IT Support engineer to join our global IT team. You will handle IT helpdesk tickets , providing computer and applica...