Patient Care Coordinator/Receptionist

Job description

Description ob Title: Dental Front Desk Coordinator / Dental Receptionist Position Summary The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success. Key Responsibilities: Patient Experience & Communication: - Greet patients warmly upon arrival and assist with check-in and check-out - Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone - Communicate appointment details, office policies, and general visit flow - Support a positive and calm environment for patients throughout their visit Scheduling & Office Flow: - Schedule, confirm, reschedule, and follow up on patient appointments - Maintain an organized and optimized schedule to support provider productivity - Coordinate recall, follow-ups, and unscheduled treatment appointments - Assist with daily office flow and communication between front and clinical teams Administrative & Records Support: - Maintain...