Operations Manager (Financial Services)

Job description

About the role We're on the hunt for a brilliant people manager to take the reins of our paraplanning department - and we're doing something a little different with this one, we're not looking for the most technical person in the room. We're looking for someone who loves leading teams , who gets a genuine buzz from watching people develop and who can bring structure, energy and accountability to a busy, growing department. The financial services bit? We'll help you find your feet (though if you've already got some background in this space, even better!) You'll be overseeing a team of 15+, reporting directly to our COO and playing a key role in shaping how the department grows. Day-to-day, you'd typically be: Leading and developing your team - from trainees to seasoned specialists, you'll nurture talent at every level, building a culture where people feel supported, challenged and genuinely excited to grow. Owning performance and quality - you'll keep a close eye on SLAs and quality standards, spot issues early and take proactive steps to keep things on track. No sweeping things under the carpet here. Keeping operations running smoothly - workflow, capacity, cover during busy period...