Delivery Assistant

Job description

Preferred Qualifications Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents. Prior delivery assistant experience in a similar industry. 1+ years of experience operating material handling equipment. Job Summary: Assists delivery drivers with customer orders, including loading and off-loading product, interfacing with customers, and ensuring all safety procedures and practices are followed and maintained. This role does not require or allow the operation of a company or rental vehicle. Major Tasks, Responsibilities, and Key Accountabilities - Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders. - Inspects deliveries prior to load to ensure customer orders are accurate and free of damage. - Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment. - Makes customer calls before and during delivery. - Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues. - Relays escalated customer concerns to d...