Customer Experience Manager | Canning Vale

Job description

Customer Experience Manager At 4WD Supacentre, the adventure doesn’t stop when the sale is done. What happens after matters just as much. This role is about owning the customer journey, backing your team, and making sure every customer leaves feeling supported, heard, and ready for their next adventure. If you’re calm under pressure, solutions-focused, and proud of delivering great outcomes, keep reading. What you’ll be doing: As the Customer Experience Manager, you’ll take ownership of all things after sales, including warranties, returns, enquiries and customer follow-up. You’ll work closely with the Retail Business Manager to lift standards, smooth processes and protect the customer experience without losing commercial common sense. You’ll be: - Owning the in-store after sales and customer experience function - Leading warranty returns, faults and customer enquiries end to end - Turning problems into solutions and customers into repeat customers - Identifying pain points in the customer journey and fixing them fast - Applying sound commercial judgement while doing right by the customer - Overseeing testing areas and warranty return stock accuracy - Managing customer corresponden...