Patient Care Associate - MAH Emergency Department (Rotating Schedule)

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We're seeking a dedicated Patient Care Associate to join our Emergency Department team at Mount Auburn Hospital. This position is 36 hours per week, consisting of three 12-hour shifts with a rotating schedule that includes both day and overnight coverage. In this fast-paced emergency setting, the Patient Care Associate plays a vital role in supporting patient care and collaborating with the clinical team to deliver a safe, compassionate, and high-quality patient experience that meets individual needs across all patient settings. Job Description: ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to): - Acts as a resource to patients, families, and visitors upon entering the unit. Exhibits professional behavior while providing superior customer service to all who require information or assistance. - Assists in coordinating patient communication by answering call lights (as defined by unit) and relaying timely and accurate information to nursing staff. - Exhibits strong communication skills with professional telephone manners. Takes accurate messages and delive...