I&O ITSM Processes Product Owner

Job description

I&O ITSM Processes Product Owner What this role is about?: The Infrastructure and Operations (I&O) Processes Product Owner is responsible for driving the continuous improvements , prioritizing, and optimizing IT infrastructure and operations processes to enhance efficiency, reliability, and scalability. This role involves collaborating with stakeholders to align ITSM (IT Service Management) processes with business objectives, managing product backlogs, and driving continuous improvement in key areas such as Hardware Asset Management, Incident Management, and Problem Management. The Product Owner plays a critical role in ensuring IT operational excellence by leveraging best practices, data-driven insights, and modern automation tools. What will you do?: - Oversee ITSM practices, focusing on Hardware Asset Management, Incident Management, and Problem Management, Service Catalog - Own and optimize Hardware Asset Management, Incident Management, and Problem Management processes in Service Now - Lead efforts to standardize, document, and improve IT operations workflows - Maintain documentation for the I&O processes, policies, and procedures according to the established governance approa...