Middleware Applications Support Lead - US HYBRID

Job description

Responsibilities: - Installation, configuration, deployment, and maintenance of applications hosted on various middleware platforms such as IBM Microfocus Cobol, CICS, IBM WebSphere, Apache Tomcat, Java, JBoss, IBM Cognos, IIS, AWS containers, NDM, AWS Connect, LDAP and Kubernetes. - Troubleshooting and resolving issues related to middleware technologies using Dynatrace alerts\logs, IBM logs, Linux logs and Windows logs. - In-depth analysis of performance using native Linux and Windows logs, and Dynatrace or Cloud Watch. - Monitoring application and infrastructure alerts from Dynatrace and Cloud Watch. - Basic knowledge of ITL Process as it pertains to IT systems\support\ Incident\Change\Problem Management. - In-depth knowledge of Incident, Problem and Change processes within ServiceNow. - Ability to Create Root Cause Analysis of any P1 or P2 incident. Understand the value and practice. - Ability to work independently and as a team. - Willingness to take ownership and accountability for issues and work for permanent resolutions using best IT practices and principles. - Ability to guide\train and document processes that are repeatable by the team. - Provide Senior Level guidance to...