Senior Operations Specialist

Job description

We are seeking a dynamic and skilled Senior Operations Specialist to join our LifeRTC Operations Team in the UK. You will provide a world-class service, support and incident management to our customer base, as well as 24x7x365 monitoring and management of our cloud-based services and operational infrastructure. You must be comfortable working in a dynamic environment, show independence, and willingness to proactively take ownership of tasks and issues as they arise. You will be required to work in an on-call rotation, which can include nights, holidays, and weekends. You will provide feedback and input to management, team members, and related internal departments to improve product quality, uptime, reliability, and customer experience. Responsibilities: - Drive streamlining and scalability for Operations and Support processes by identifying areas for improvement, recommending solutions, and leading implementation and change efforts. - Support customer issues and queries as a part of our 24x7x365 operations team and provide on-call support as per the team rotation. - Liaise between Operations, QA, Security, Professional Services, and Development teams to promote cross team collabora...