Customer Service Officer

Job description

Company Description At Pact Group , we’re leading the way in circular and sustainable packaging and materials solutions. Through innovation, collaboration, and a strong customer focus, we help deliver smarter, more sustainable outcomes for our customers and the communities we serve. Job Description: About this opportunity: We are seeking a Customer Service Officer to join our collaborative and fast-paced team. In this role, you will be the key link between our customers, sales team, and supply chain – ensuring a seamless customer experience from order through to delivery. You’ll manage an allocated customer base, support internal sales activity, and play a critical role in driving customer satisfaction and revenue growth. Your key responsibilities will be to: - Manage an allocated customer base, building strong relationships to drive revenue growth - Actively identify and capture new sales opportunities, supporting the Sales team - Partner closely with Sales to support quoting, pricing, forecasting, and customer growth initiatives - Deliver a high level of service across all customer interactions while proactively upselling and promoting products and solutions - Manage customer ord...