Service Delivery Manager

Job description

Company Description Wavenet is an award-winning communications solution provider, delivering high-quality, high-speed and cost-effective connectivity solutions to organisations across the UK. Outstanding customer experience sits at the heart of everything we do. Our purpose is to build long-lasting, mutually beneficial partnerships with our clients, underpinned by trust, expertise and delivery excellence. We are proud of our strong, family-oriented culture which encourages innovation, collaboration and high performance. Part of Wavenet’s Focused Division, you will join a vibrant team supporting our customers within Wavenet Connected, a specialist division that provides services and support to the Commercial Real Estate Sector. Job Description: Are you passionate about delivering exceptional customer service and driving continual service improvement? We’re looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. This is a customer-facing and internally collaborative role, where you’ll be responsible for managing customer re...