Senior Systems Engineer (Production Support)

Job description

Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities: - Perform high-level, day-to-day operational support of complex application cloud systems - Develop solutions to routine technical problems of limited scope - Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained - Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system - Accurately document problems in logging and discrepancy reporting tools - Work directly with the customer in most aspects of the day-to-day activities - Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required - Co...