Reservation Specialist

Job description

Description Responsible for managing high-volume RV reservation inquiries and bookings while delivering exceptional customer service. Supports day-to-day community administrative needs and assists with park cleanliness as needed, while consistently modeling the organization’s Purpose, Values, Standards, and Core Competencies. ESSENTIAL FUNCTIONS: Duties/Responsibilities: Reservations, Prospective Resident Communication, and Occupancy Management: - Manage high-volume inbound and outbound calls, emails, and online inquiries related to RV reservations. - Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM. - Provide clear, friendly, and timely communication to callers regarding availability, rates, policies, and park amenities. - Maximize occupancy through effective reservation management. - Maintain accurate records, reservation details, and notes within the system. Guest Experience and Issue Resolution: - Handle questions, concerns, and issues professionally, escalating to management as needed. - Build positive relationships with callers, residents, vendors, and team members. Administrative and Operational Support: - Support comm...