CRM Solutions Consultant

Job description

Basware is looking for a CRM Solutions Consultant to join the Business Technology Solutions (BTS) team, reporting directly to the Senior CRM Solutions Manager. This is a hands-on delivery role at the centre of our Go-To-Market technology stack, owning the day-to-day operation, configuration, and continuous improvement of Salesforce across Sales, Marketing, and Revenue Operations. You will be the primary point of contact for operational stakeholders across these functions, managing a BAU queue of enhancements, fixes, and feature requests while contributing to wider project delivery. The Head of Sales Solutions will remain engaged on medium-to-large initiatives and hold senior stakeholder relationships — your focus is on keeping the engine running and building trust at the working level. Salesforce Administration & Configuration: •Own the BAU Salesforce queue — triage, prioritise, and deliver small-to-medium changes independently •Maintain and improve Sales Cloud configuration including objects, flows, validation rules, page layouts, and permission sets •Support sprint planning and Agile delivery ceremonies, working within the team's Jira-based sprint workflow •Document all changes,...