Senior Customer Success Manager

Job description

The Role The Senior CSM is a unique blend of a technical expert and strategic relationship builder. You will drive adoption within a portfolio of Fortune 5000 accounts, moving beyond traditional BI to help customers deploy AI Agents and Embedded Analytics. You’ll be as comfortable discussing API authentication with a developer as you are discussing ROI with a CDO. What You'll Do: Account Strategy: Be part of a focused team managing multiple Fortune 5000 accounts, responsible for driving adoption, tie usage to business problems, and build expansion opportunities through passive selling. Champion Agentic AI: Partner with customers to move from "dashboards" to "agents," helping them leverage ThoughtSpot Agents and LLM-based workflows to automate data insights. Architect & Advise: Guide technical stakeholders through the development lifecycle of building high-performance data apps using our APIs and SDKs , while ensuring their data stack (Snowflake/Databricks/BigQuery) is optimized for AI-driven search. Voice of the Customer: Act as the primary technical point of contact, communicating requirements and use cases in a way that is actionable for ThoughtSpot’s Product, Engineering, and Ma...