AV/VC Team Lead

Job description

Job Description The AV/VC Team Lead is a hands-on leadership role responsible for overseeing the day-to-day delivery of digital collaboration services across meeting rooms and collaboration spaces. This role leads a team that supports audio visual and video conferencing technology, ensures excellent customer service, minimizes service disruption, and drives continuous improvement in service quality, team capability, and stakeholder experience. Your Opportunity: As the AV/VC Team Lead, you will play a pivotal role in leading a high-performing team that delivers reliable, customer-focused support across meeting room and collaboration technologies. You will bring together technical leadership, people leadership, and operational discipline to ensure an exceptional end-user experience. Key responsibilities include: - Leading the daily operations of the Digital Collaboration team, ensuring the effective support of meeting rooms, collaboration spaces, and associated technologies. - Coaching, mentoring, and developing team members to strengthen technical capability, customer service skills, and career progression. - Identifying training needs and creating opportunities for continuous learn...