Switchboard Operator PRN

Job description

This role is PRN, it will cover days, night and weekend shifts. Job Summary: The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. Essential Functions: - Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs. - Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations. - Acts as an information hub by providing accurate assistance to patients, employees, and external customers. - Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff. - Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and ra...