(EV) Technical Support Specialist

Job description

Description Lynkwell is creating an integrated energy ecosystem that not only allows stakeholders to participate in the clean energy revolution but to thrive in it. Lynkwell is the entry point to mobility and energy management for businesses, fleets, partners, utilities and drivers alike. Lynkwell was acquired by Nayax (NASDAQ NYAX) in 2025 and has been meged into the company's product portfolio. Compensation: $60,000-80,000 (DOE): Location: Schenectady, NY, fully onsite: This position is on-site, located in Schenectady, NY, 12308 Responsibilities: - Manage customer expectations and the customer experience to improve customer satisfaction along our entire value chain and across all company touchpoints. - Comfort and proficiency in providing remote support via phone, email, and video - Ability to accurately document and manage issues from intake through resolution in the ticketing system - Demonstrate the ability to research, document, prioritize, manage, and resolve customer issues, using internal tools, collaborating with Product Engineering and other stakeholders when required. - Provide technical support to internal and external stakeholders, while incorporating updates to train...