Customer Care Advisor

Job description

Company Description L1 Customer Care Advisor: Location: Bourne End: Type: Permanent, Full-Time (37 hours per week) About Us: Veolia Water Technologies UK is the world leader in water treatment, delivering innovative and sustainable solutions across a wide range of industries. We are experts in water, driven by our purpose of ecological transformation. The Role: As an L1 Customer Care Advisor, you’ll be the first point of contact for our customers, handling enquiries via phone, email, live chat, and web. You’ll listen, respond, troubleshoot, and advocate for customers - ensuring every interaction reflects Veolia’s commitment to quality and service excellence. Job Description: What You’ll Do: Manage incoming customer enquiries and expectations Resolve issues efficiently, escalating when needed Log and maintain accurate customer and service data Provide basic technical troubleshooting and register service requests Validate order details and liaise with internal teams Identify sales opportunities and quotation requests Deliver professional, empathetic, and confident customer support What We’re Looking For: GCSE (or equivalent) in English and Maths Experience in customer service, call c...