Senior Product Manager, AI Innovations - Agent Assist

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking an experienced and strategic Senior Product Manager to lead the development of our Agent Assist product portfolio. This role is focused on the ideation, development, and launch of AI-powered, real-time assistance functionalities designed to empower contact center agents. Operating at the intersection of advanced machine learning and human-centric design, you will navigate the complexities of enterprise AI deployments. The ideal candidate is a self-directed leader who operates effectively with high autonomy, possessing a deep understanding of contact center dynamics and applied artificial intelligence. Key Responsibilities: - Strategy & Product Lifecycle Management: Define the product roadmap and strategic direction for AI innovations within the...