Retail Service and Operations Manager

Job description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! Lead with Purpose. Drive Service and Operational Excellence. Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance — all while advancing our mission of Transforming Lives Through the Power of Work. What You’ll Do: - Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control. - Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management. - Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence). - Maintain compliance with safety, loss preventi...