Lead Service Engineer

Job description

Job Description Summary Responsible for service engineering activities focused on product support, in-service issue resolution, and reliability improvement. The role drives development of service solutions, supports technical investigations, and collaborates with cross-functional teams, customers, airlines, and MROs to ensure effective support across the product lifecycle. Job Description: Roles and Responsibilities: - Develop service design and product support solutions based on customer, user, and business needs. - Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams. - Perform trade studies, define specifications, support CTQ and requirements flowdown, and verify that designs meet technical and service expectations. - Ensure products meet service requirements across the full lifecycle, including installation, troubleshooting, repair, preventive maintenance, proactive maintenance, and field support. - Support product support engineering activities related to in-service issues, technical investigations, and operational reliability. - Participate in incident management, help define field solutions, and suppo...