CUSTOMER RELATIONS COORDINATOR

Job description

Job Summary As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you enjoy customer interaction and have a passion for helping others, you will find success in this role. You will thrive in this role if you: - Enjoy working with customers and providing excellent customer service within company policy. - Possess a process-oriented approach to troubleshooting. - Possess excellent written and oral communication skills. - Have exceptional organizational and time management skills. - Proficiently enter data on a daily basis These Skills will be used to: - Achieve a high level of customer satisfaction, both internal and external. - Answer incoming calls on the primary customer service line. - Sort and issue appropriate service orders daily from incoming calls, miscellaneous letters, or emails. - Issue appropriate service vendor work orders for all Initial Warranty and Final Warranty requests. - Process Home Orientation walk-through lists, and creates backorder and weather permit services, as necessary. - Mail respective waterproofing files to the homeowner once th...