Customer Assistant - Service & Safety - Cambridge Beehive Simply Food

Job description

Work Pattern Sunday 12:00-16:00 Monday 12:00-18:15 Tuesday 12:00-18:15 Wednesday 12:00-18:15 Saturday 12:00-18:15 To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Key Accountabilities and Measures: Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?) Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support Thank our customers for shopping with us when they exit Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have Be a visible deterrent...