IT Business Support Analyst

Job description

Description Purpose of the Position: To serve as the link between technical systems and business operations. This role provides hardware and software support, manages user access across business applications, analyzes processes for efficiency improvements, and supports the organization’s core HOA management system (Vantaca). The position plays a key role in enhancing system performance, user satisfaction, and operational effectiveness. Primary/Essential Duties and Responsibilities: - Manage user roles, permissions, and access controls across corporate systems - Maintain internal system documentation and knowledge bases. - Gather and distill organization-wide feedback on operational issues. - Serve as the subject matter expert for the core HOA Management System (Vantaca). - Analyze and review business processes to identify inefficiencies and recommend improvements. - Collaborate with Vantaca Subject Matter Experts (SMEs) to define goals, assess needs, and develop plans for achievement. - Partner with outside vendors to ensure all business applications operate effectively and efficiently. - Provide IT support as required, working in conjunction with the Director of Information Techno...