Sr Customer Success Manager - Business & Government

Job description

Senior Customer Success Manager – Business & Government Remote - United States: About the Role: Our Senior Customer Success Manager (CSM) ensures that customers see value throughout their entire Blackboard journey. With a focus on success and retention, the CSM engages with customers to understand their goals and to create and execute plans that achieve partnership objectives, meeting the business needs of customers and Blackboard . The CSM works collaboratively with other Blackboard teams to ensure customers receive appropriate support, resources, and services, and assists account team members in identifying expansion (sales and services) opportunities. Other responsibilities include supporting, demonstrating, and proving the value of our technologies for our customers. We listen and engage to understand our customers’ educational strategies and key initiatives so that we can identify critical capabilities where our solutions can deliver value. You will work alongside our sales teams, channel partners, and services professionals to design the right solution set for each customer so that they can realize the maximum value and alignment to their goals. The ideal candidate for this r...