(USA) Manager II, Quality Assurance/Systems, Supply Chain

Job description

Position Summary... What you'll do... Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling assigning duties and coordinating workloads in order to achieve facility goals Maintains quality and safety standards in assigned area of responsibility by ensuring associates are trained on applicable logistics and company policies standards and procedures monitoring associate compliance with logistics and company policies standards and procedures distributing and maintaining procedures and supporting documentation Oversees consistent customer service delivery by reviewing and performing quality audits delivering feedback to agents and managers on success areas and improvement opportunities analyzing key quality drivers creating and evaluating quality reports recommending changes to improve quality control processes and customer satisfaction reporting feedback to management and identifying training opportunities Manages the communication of findings to stakeholders and customers by providing documents and work papers identifying process errors and determining needed fixes providing recommendations to stakeholders regardi...