Community Resource Coordinator I - Patient Access - Days

Job description

General Summary Coordinates continuity of care for patients and serves as a resource to the surrounding communities. Uses exceptional customer service practices and represents WellSpan in a professional and positive manner. Shift: Part Time, Days/Evenings, Fri - 6p-8p Sat/Sun 8a-5p: Duties and Responsibilities: Essential Functions: - Answers and manages a high volume of fast paced incoming phone calls to the center. Places outbound phone calls when necessary. - Provides exceptional customer service, at all times, by identifying and addressing caller needs in a professional, positive, and caring manner. Manages difficult and emotional calls in a calm and empathetic manner. - Conducts patient interviews to collect accurate demographic information and documents caller’s inquiry within electronic health record for all five hospitals and their ancillary locations that include home health and diagnostic centers. - Communicates well with departments throughout the health care system and uses appropriate resources available to provide general information to callers as needed. - Understands and enters information based on the services being provided by each department. Follows all policies...