Desktop Support Technician L2
Milestone Technologies, Inc. · US
As a Level 2 Desktop Support, you are responsible for supporting client technology and services located onsite at the customer location.
Job description
As a Level 2 Desktop Support, you are responsible for supporting client technology and services located onsite at the customer location. This includes but is not limited to desktop/laptop break/fix, re-imaging, troubleshooting, desk & mobile phone support, and Audio/Visual & physical conference room support technologies. This is an internal end-user employee-facing role where your skills in maintaining and developing relationships with internal users and executive staff are crucial. - Plan, designed, implemented, and supported hardware and software installation projects Analyze, tested, and debug compute device systems - Customize systems for specific functional areas or unique user needs - Laptop/Desktop Break-Fix, Remote Desktop Support, Remote Office on-site Travel Support OS, variety of applications, security agents/services, and hardware issues for users (MAC OS, Windows, IOS, Android) - Work with IT Infrastructure teams to set and maintain existing infrastructure environments and assist with local changes - Provide user training and education - Re-imaging with data transfer is a requirement New HW delivery and setup - May require lifting of boxes and compute HW in addition to...