PC Support Analyst

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a PC Support Specialist. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals. Position Summary: This position is the critical first line of support for our employees. You will provide exceptional technical support to the Cleveland Brothers' user base through telephone contact, email, and walk-in traffic for everything relating to technology. Primary Responsibilities: - Utilize iSupport software to open, track, and complete support tickets, and monitor helpdesk phone queue. - Repair, Configure, and Swap computers and other hardware as required – Should be able to lift 40 pounds - Respond to email, telephone, and walk-in requests for support for desktops, laptops, software, printers, - VOIP phones, and mobile devices. - Password Maintenance for DBSi, CWS (Corporate Web Security), and Active Directory/M365. - A/D Account creation and administration. - Support Caterpillar Software and Hardware. - Occasional trave...