TikTok Shop - Listing Governance Program Manager

Job description

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Responsibilities: - Own and drive listing strategy, risk, and policy execution across products, services, and regions. - Align and operationalize incident management frameworks, integrating AI/LLM-driven workflows to improve detection, triage, and response speed. - Lead cross-functional incident response for high-impact business, safety, or compliance disruptions. - Partner with Product, Engineering, and Data teams to design and deploy AI-enabled solutions (e.g., LLM workflows, automation, signal detection) that scale risk mitigation and policy enforcement. - Advise business, Trust & Safety, and Security leaders on risk strategy, policy application, and incident response execution. - Support executive stakeholders during enterprise-level incidents, providing clear insights, impact assessments, and decision recommendations. - Leverage data, automation, and AI-driven insights to enhance risk detection, root cause analysis, and prevention strat...