Customer Support Specialist (f/m/x) - Czech/Slovak speaking

Job description

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 10 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system. We offer: A permanent full-time position (part-time also possible), flexible working hours Annual pass for Vienna's public transport and Sodexo vouchers Collaboration with people who care about human and veterinary patients alike An environment where you feel empowered to ask questions, make requests and offer ideas An atmosphere of sustainability, equity, diversity, inclusion, and mutual respect We need you to: Act as the first point of contact for customer inquiries via email, phone, chat, and ticketing systems. Diagnose and resolve basic software, hardware, and network issues. Manage and document cases in our CRM, ensuring SLAs are met and contributing to support KPIs. Keep our knowledge base fresh...