Customer Journey Expert InsideBusiness Payments

Job description

The team Transaction Services (TS) is a core business line within ING Wholesale Banking, delivering payment products and services to corporate and institutional clients worldwide. TS Delivery Management is responsible for the end-to-end delivery of integrated, high-quality solutions across ING’s global network, enabling clients to experience ING as one bank. In your role as CJE for InsideBusiness Payments, you will carry end-to-end responsibility for the delivery, stability, and run management of IBP solutions. Your role: As a Customer Journey Expert (CJE) within the Payments & Channels Product Area, you will join the Channels team, which is responsible for interactive payment channels, including InsideBusiness Payments (IBP) and the Bank User Portal (BUP). The team also plays an active role in major strategic initiatives such as NextGen, OnePCM, Payment Tracker. You will work closely with Commercial Product Management and IT teams, with a strong focus on technical product development, predictable delivery, and ensuring solutions are fit for purpose, compliant, and operationally ready. Key Responsibilities: - Translate and refine business requirements into clear, deliverable produc...